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Industry Claims Satisfaction Survey Ranks Chubb As Most Preferred Insurer for Property, Management and Professional Liability Claims Handling
Only carrier to be ranked number one in more than one category

 

WHITEHOUSE STATION, N.J., Jan. 16, 2018 /PRNewswire/ -- Brokers and risk managers who conduct business with Chubb are the most satisfied in the industry when it comes to property, management and professional liability claims handling, according to the Advisen Claims Satisfaction Survey recently released by Advisen, an industry-leading provider of insurance data, media and technology solutions for the commercial property and casualty insurance market.

Chubb claims services and processes valued most by survey participants included: good communication, equitable settlements, expertise, national footprint, flexibility around contentious and complex issues, and accessibility.

In 2017, Chubb was the only carrier to be recognized by brokers as the number one carrier for claims handling in more than one category, including management, professional liability and property. The company also placed in the top three in almost every business category surveyed. 

"Exceptional service and expertise are hallmarks of the Chubb brand," said Paul Krump, President of North America Commercial and Personal Insurance for Chubb. "We take great pride in providing industry-leading services and solutions and are constantly looking for ways to make it easier for partners to do business with us. This type of recognition further reinforces our commitment to the business and helping clients meet very specific needs."

About Advisen's Claims Satisfaction Survey 
The 2017 Advisen Claims Satisfaction Survey Report details how the industry is handling claims and identifies the carriers and TPAs that provide the highest quality claims services based upon a variety of claims handling best practices. The survey was administered by Advisen in September and October of 2017 and sent to 560 respondents, including risk managers and brokers/agents who answered a series of questions about their property, casualty, management/professional liability, and cyber claims experiences.

About Advisen
Advisen Ltd. equals success for insurance professionals, driving growth and profitability through the broadest platform of analytics and information services. Designed and evolved by risk and insurance experts, and used daily by more than 100,000 professionals, Advisen combines the industry's deepest data sets with proprietary analytics and applications that drive the risk and insurance lifecycle. Advisen is headquartered in New York with offices in London. For more information, visit www.advisen.com or call 212.897.4800.

About Chubb
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, and other locations, and employs approximately 31,000 people worldwide. Additional information can be found at: chubb.com.

SOURCE Chubb

For further information: Eric Samansky: (215) 640-4666, eric.samansky@chubb.com; Laurie Taylor: (908) 903-2611, ltaylor@chubb.com

ABOUT WESTCHESTER

Westchester is one of the largest and most diverse excess and surplus lines commercial property and casualty insurance underwriters in the United States. Focused on the wholesale distribution channel, Westchester provides innovative specialty products for property, specialty casualty, environmental, professional risk, inland marine, product recall, small business, binding and programs. The business is further distinguished by exceptional financial strength, underwriting excellence and superior claims handling expertise. The material on this page contains product summaries intended for use solely by properly licensed insurance professionals. The insurance policy actually issued contains the terms and conditions of the contract. All products may not be available in all states and surplus lines products can be offered only through licensed surplus lines producers. Insurance provided by Westchester Fire Insurance Company and its U.S. based Chubb underwriting company affiliates. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com. Westchester is a division of Chubb, the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide. Additional information can be found at: www.chubb.com

 

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